Stop paying to replace your best performers.
I identify the workplace conditions that lead your strongest performers to leave, and I give your leaders a plan to change them. You keep the results those people deliver and avoid the cost of replacing them.
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Up to 89%
Of burnout's cost comes from people who stay and keep working depleted
American Journal of Preventive Medicine, 2025 (modeled estimate)54%
Less likely to be job hunting when employees feel their organization cares about their wellbeing
Gallup, 2026I start with the conditions of the work
Strong performers tend to leave when the conditions around the work stop being sustainable: workload, role clarity, how decisions get made, and what gets rewarded. Those conditions are within your control. I spent 25+ years in UX and experience design, including senior leadership roles at Target, Best Buy, and Amazon. I know how to research a broken experience, and I know what it's like to lead a team through one.
Every engagement starts the same way
Listen
Confidential conversations with a cross-section of your people, a short pulse survey, and a close look at the conditions around the work.
Readout
I bring your leadership team a clear synthesis of what's driving your strongest performers out, where it concentrates, what's within your control to change, and where to start.
Support
Based on what we find, I coach your leaders 1:1 or as a cohort, run team workshops, or both. This part is shaped around your organization.
What changes
- Leadership has a clear, evidence-based picture of the conditions behind regrettable exits
- You keep the top performers whose results your organization depends on
- Leaders spot warning signs early and know how to respond
- Teams have workload and boundary norms that hold up over time
- You spend less on replacing people you didn't want to lose
What you walk away with
The readout is a working document for your leadership team: themes from the listening phase, where pressure concentrates across teams and roles, the conditions driving exits, and a short list of recommended starting points.
Nicole
I'm a leadership coach, trained through an ICF-accredited program, and the founder of Drop More Hold Less. Before coaching, I spent 15 years leading design and research teams inside Fortune 500 companies. I've sat in the leader's chair during reorgs, layoffs, and impossible deadlines, and I've seen which conditions lead strong performers to leave.